Returns & Exchanges
At A1 Chips, we strive to deliver the freshest snacks to your doorstep; however, due to the perishable nature of our products, we only accept returns for items that arrive damaged or incorrect. Please initiate your request within 48 hours of delivery to ensure a swift resolution.
Inspect Your Shipment
Upon receiving your order, immediately check the packaging for any signs of damage or discrepancies in the items delivered.
Document the Issue
Take clear photographs of the damaged product and the shipping label to help our quality control team process your claim.
Submit a Request
Email our support team at [email protected] with your order number and the attached photos within 2 days of receipt.
Receive Refund or Replacement
Once approved, we will either ship a fresh batch of snacks at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing